Refund Policy
We want you to be happy with your course. If it is not right for you, you can ask for a refund on the terms below.
1. Courses and plans
- You can ask for a refund within 7 days of the purchase date.
- You must have watched no more than 30% of the videos of what you bought (for All Access, 30% of all the videos you have access to).
- No refund is given once a certificate has been issued or a final exam has been taken for that course.
- For plans that renew (monthly or yearly), the refund applies to the first payment only. Later renewals are not refunded, but you can cancel any time to stop the next one.
- When a refund is approved, access to the course or plan ends.
- If we see that refunds are being used to copy the course and then ask for the money back (for example downloading the books and refunding), we may refuse the refund.
2. Printed books
- Printed books are not refunded once delivered, except when a book arrives damaged or is not the book you ordered.
- Tell us within 3 days of delivery, with a photo, and we will send a replacement or refund that book.
3. How to ask
Write to support@thearabicguide.org or use Get help in the portal, with your order number and the email of your account.
4. How the money comes back
- Card payments are refunded to the same card.
- Bank transfer, Easypaisa or JazzCash payments are refunded to an account in the payer’s name that you give us.
- We aim to send an approved refund within 10 working days. Your bank may take a few more days to show it. If it has not arrived 15 working days after approval, please contact us.
- Bank, card or transfer charges we cannot get back may be deducted.
Last updated: 1 November 2026.